How Do I File A Claim If My Package Is Damaged?

Anytime you ship an item, you run the risk of it being damaged in transit. Purchasing insurance for the cost of the item you’re shipping makes good business sense. Insurance protects you by compensating you for the cost of your item if it is damaged, lost or stolen.

Lost or Damaged Items

In order to determine if your item has truly been lost, you may have to wait up to three weeks after the expected delivery date to turn it in as a loss. During this time, it’s essential for you to track the package to see if you can find out where it is. If your package is delivered and it has sustained damage, you need to find out how bad it has been damaged so you can file a claim. It’s essential that you take pictures of both the package and the damage to the item to verify your claim. 

File A Claim Form With Your Shipping Company

In order to file a claim, you will need to have proof that the damage occurred. Photos of both the package and the item will be needed, as well as an estimation of the damage. You must file your claim with the shipping company as soon as possible. 

Filing a claim for a lost or damaged package isn’t difficult if you have all of the necessary documentation. Some shipping companies may have deadlines for filing claims. When you purchase the insurance on your package, always keep the receipt. It holds valuable information that you will need if the package is lost or stolen and you need to file an insurance claim.