Is Your Freight Forwarder Legit?

Does your business require shipping goods internationally? If so, then you might be considering hiring a freight forwarder to help you with the logistics. A trustworthy freight forwarder will help you meet your customer’s needs and improve your reputation as well as increase your bottom line. On the other hand, an untrustworthy freight forwarder can cost your company time and money.

Freight forwarding is a complicated business that requires specialized knowledge and a good network. In an ideal world, everyone that calls themselves a “freight forwarder” would be qualified for the job and trustworthy. However, we don’t live in a perfect world. So, how can you find a legit freight forwarder? Here are some tips to help you.

How Long Have They Been In Business?

Due to the increase in demand for shipping goods overseas, the number of freight forwarders is on the rise. Unfortunately, many of them are new to the business and may not have the years of experience that is required for this specialized job. It is not uncommon for things like severe storms, customs changes and more to affect international shipping. An experienced freight forwarder will have the knowledge and expertise to handle whatever problems may arise.

Do They Have A Strong Online Presence?

Start by Googling the company. An internet search can bring up a surprising array of information about a person or business. If you do a search and negative things pop up, then it might be a good idea to reconsider working with that particular freight forwarder. Don’t just check Google reviews either. Look at their Facebook page too. Facebook reviews are legitimate and can provide you with useful information about the company.

Is Customer Service a Priority?

A good freight forwarder will get to know you and your business. They will work with you to find a solution that meets your needs. If the company is non-responsive, or not willing to provide you with a solution based on your needs, then find another freight forwarder.