The Impact of Transparency and Good Customer Service in a Freight Forwarder

Ordering products online is more popular than ever, and it can often seem like a simple process to get a product from Point A to Point B. But there is a lot that goes on in between, and the further a product needs to go between a seller and a buyer, the more stops it is likely to make along the way. One crucial role within this process is the freight forwarder. It is the freight forwarder that takes care of several interactions along the way, including those with overseas customers, carriers, handlers and customs officials. For each step along the way, it is important that freight forwarders stay both knowledgeable and patient as each package moves along its own journey.

Common services provided by freight forwarders

At JML Corporation, we are committed to excellent customer service in all our services to help you get whatever you are selling to your customers. Our Miami location provides services for full container loads, less than container loads, refrigerated containers, container loading and unloading, roll-on, roll-off, and containers for hazardous and/or dangerous goods. 

In addition, we also help with any needed labeling, documentation, invoicing, inspection needs, export licensing, tracking and insurance. By working with freight forwarders such as JML, your company can have peace of mind that products are consistently monitored throughout their process and that there is always someone who knows which leg of the journey a package may be on. When every shipment counts, this becomes essential, as one bad shipping experience can easily turn a customer off from a whole company.

Whether your products are moving across the country or across the world, freight forwarding service from JML can provide a consistent and reassuring path for your packages and shipping loads. To learn more, contact us today.